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Deliver Reliable Customized Solutions
Improvements Across the Board
A large brake original equipment manufacturer (OEM) contacted NewStream Enterprises (NewStream) due to a major supply chain issue: servicing its aftermarket customers.
To help the OEM service it’s aftermarket customers, NewStream proposed a value-add solution to manage the OEM’s North American Parts Distribution Center (PDC). Through this collaboration, NewStream helped decrease lead time to the customer while simultaneously maintaining high quality and on time delivery rate.
Utilizing the OEM’s inventory system, NewStream was able to provide customized supply chain management to best fit the needs of the manufacturer. NewStream also provided a dedicated customer service representative to fulfill the specific needs of the OEM account.
As the relationship between NewStream and the OEM strengthened, the NewStream team successfully streamlined the supply chain process, transitioning to a 48 hour turn time for all stocked part numbers, with 80% of orders shipping the same day.
Additionally, NewStream implemented a wireless barcode scanning system which helped increase inventory accuracy to 100% and product quality to 99.99%, ultimately increasing the OEM’s top-line revenues by 50% since the start of the program.
Since the start of this program, NewStream helped solve this OEM’s aftermarket distribution needs. This program continues to be awarded a 100% customer satisfaction rating from both the OEM and its customers.
This ongoing partnership with a large brake manufacturer continues to grow as NewStream works to build a strong relationship of trust, quality, on time delivery, and customer service.
- Decreased lead time to a 48 hour turn time for all stocked part numbers with 80% orders shipping the same day.
- 100% inventory accuracy on $2.6M worth of product thanks to a wireless barcode scanning system featuring serial number tracking.
- Increased the quality to 99.99% over 12,000 shipments, which covered more than 7,000 destination points.
- A significant 50% increase in the OEM’s top-line revenue over the life of this program.
- 100% customer satisfaction rating from the OEM and its customers.
The Challenge
A large brake original equipment manufacturer (OEM) had a critical supply chain issue: efficiently servicing its aftermarket customers. The original OEM’s inventory system was divided into three lead time groups, making the process difficult and inefficient.
The Solution
NewStream provided customized supply chain management services, including processing product receiving orders and managing transportation, in two key locations: Ontario, Canada, and Springfield, Missouri. A dedicated customer care representative was assigned to the OEM account to ensure professional support and responsiveness. The implementation of a consistent 48-hour turn time for all stored parts was one of the biggest changes, which significantly increased efficiency. A wireless barcode scanning technology with serial number tracking was also introduced to boost inventory accuracy and service quality.
“The NewStream…performance enables [our OEM] to continue promoting ‘quality and service’ to our aftermarket customer base..."
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